RESERVATION POLICY
- All our Tours are departing from Cancun. If you are staying in the Riviera Maya, check availability and price.
- The activities that have transportation included are for hotels in the “hotel zone” (boulevard kukulkan). If you are staying in the downtown area of Cancun or Riviera Maya, check availability before your reservation.
- The prices indicated in MXN are in Mexican pesos and American dollars are indicated in USD.
- The prices within the website include VAT (IVA or tax).
- By booking on this website, you will be paying only a deposit to ensure your participation in the tour, the balance must be paid upon arrival at the park.
- The payment of the balance that you will make in the park does not include VAT (IVA or tax), we suggest you pay in cash to avoid transaction charges from your bank.
- The prices shown in any section of this website may change without prior notice.
- You will receive in your mail a boarding pass which you must deliver or show when boarding the tour, if necessary, you will be asked for an identification that matches the name of the person who booked.
- The data requested to make reservations will NEVER be shared, disseminated or compromised, and only the staff of this agency will use this data solely for the purpose of making the reservation.
- The bank details you enter when making your purchase are protected and encrypted by an SSL certificate, these data are NOT stored on our platform, they are only used by the stripe payment gateway, who in turn protect your data.
- Even if your payment has been processed correctly, last minute reservations will be subject to availability.
EXTERNAL RESERVATIONS
Any reservation made outside of our cancunatvtour.net site must be fully managed with the service provider, that is, confirmations, itineraries, guarantees, refunds, questions and any other question about the reservation.
cancunatvtour.net is not responsible for reservations outside our website, such reservations, services or purchases that redirect you to a third party site are commercial affiliation strategies for which we completely disclaim any responsibility.
The guarantees or purchase facilities offered on our products cannot be applied on third-party sites, such as coupons, promotions, or specifically:
- Book now & pay later
- Secure your place by paying only 20%
- Book directly and get the best price
- Free cancellation Up to 24 hours in advance
As well as any other guarantee or promotion mentioned on our site or directly through our chat, will be applicable only to direct purchases within cancunatvtour.net and not outside our website.
Although we trust the affiliate sites we recommend, we suggest you review all the terms and conditions of your reservation on the third party site, as it will be totally and completely your responsibility and we cannot respond for any guarantee of any purchase or reservation made outside our website.
PROMOTIONS POLICY
- Promotions or coupons are not cumulative, nor can they be combined with each other.
CANCELLATION AND REFUND POLICIES
You can cancel up to 24 hours in advance of the experience for a full refund, if you cancel with less time, arrive late or do not show up, no refund will be offered.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
- THERE IS NO TIME TOLERANCE, if the client is not on the date, place and time indicated, the tour guide has no obligation to wait for the client, he will lose his activity and the amount paid for the service.
- If when making your reservation you entered your data incorrectly and consequently we could not pick you up or offer you the service, no refund will be offered.
We are not responsible for charges or commissions on refunds by your bank or the payment gateway used by this website which is stripe.
EXTRA PURCHASES
cancunatvtour.net is not responsible for any purchase that is not made within this website.
Extra charges for the purchase of souvenirs, photos, or any extra purchase could have an additional amount of 16% VAT. Any extra charge during the experience is completely unrelated to our website/company.
Our website/company is not responsible for guarantees or charges for inclusions not mentioned in the contracted package, such as souvenirs, photos and any extra purchases during the tour inside and outside our facilities.
MEDIA
The images, videos and any multimedia content displayed on this site is merely illustrative, we are not responsible for the accuracy of such content.
NATURAL PHENOMENA
In case of hurricane, tropical storms, cyclones or any other natural phenomenon of this or other kinds that are not in our hands, only change of tour date will apply.
CONTACT DETAILS POLICY
If you fill out our contact form, or any method of communication, to request help with any questions regarding our services or for any reason, your personal data that you enter will NEVER be shared, disseminated or compromised for any other purpose than its use. correct and will only be used by the staff of our agency to resolve any situation that you expose us in this section.
NOTICE
cancunatvtour.net is an intermediary agency between clients and companies that provide the services published here, such as tours, activities, hotels, car rentals, carriers or any service contracted on this website or company. Therefore cancunatvtour.net, its business partners, agencies, collaborators and third parties disclaim all liability for losses, injuries, accidents or any transient before, during or after the purchase of any service through this website or directly.
By reserving any service on this website you accept these terms and conditions, for any legal clarification it must be done with the service provider directly, not with us.